A good relationship is one characterized by clear communication, cooperation, stability and respect. This is what we want with each of our patients.

We both have responsibilities in this relationship. Ours is to provide you with efficient quality care, and yours is to honour the appointment time reserved for you. Failure to honour appointments or provide adequate notice deprives other patients of access to treatment (some of which may be urgent in nature) and compromises your own dental health. There will be absolutely no charge for your need to change an appointment as long as you provide us with at least two working days notice. Should something happen to prevent you from contacting us there will be a charge according to the amount of time that was reserved for you. 

We respect your time and endeavour to do everything within our control to maintain an efficient schedule. However, there are instances when there can be disruptions to our schedule due to dental emergencies or unpredictable clinical problems. We make an effort to minimize these instances by building emergency time into our schedule. We, and the patients in need, appreciate your consideration and understanding.  

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